Refund Policy

In this Refund Policy, “us,”, “our”, and “we” shall mean STEPONE GROUP LTD (“SteponeFX”).

Refunds Post-Purchase

Once a purchase has been made and the evaluation credentials have been emailed to the customer, no refunds under any circumstances will be accepted. Customers have the ability to “try before you buy” as noted above and can have a full experience and know what to expect before purchasing a trading challenge. All sales are final.

Refunds Upon Completion of the Evaluation Program

After you have completed the SteponeFX Evaluation and have entered into a written agreement with us to the proprietary trading phase, you will receive a refund of the initial evaluation fee you paid when you purchased a SteponeFX Evaluation via our website upon the client's fourth successful profit split payment. The client's evaluation fee will not be refunded until the client has reached the fourth profit split.

Acceptance of this Policy

It is the client's responsibility to familiarize themselves with this Refund Policy. The terms of this Refund Policy, together with our Evaluation Terms and Conditions, are incorporated into the client's contract with us for the purchase of SteponeFX Evaluations. By placing an order for the purchase of any SteponeFX Evaluation, the client indicates they have read this Refund Policy and agree with and fully accept the terms of this Refund Policy. If the client does not agree with or fully accepts the terms of this Refund Policy, the client is prohibited from placing an order with SteponeFX. Please contact us at [email protected] for any questions regarding our refund policy.

Chargebacks

The client expressly agrees not to make any chargeback claims on any payments made to SteponeFX whether by way of credit card or any other payment channel without first contacting SteponeFX. In any such situation, the client expressively agrees to provide SteponeFX with full details related to the intended chargeback claim. If the client makes a chargeback claim, SteponeFX shall at all times be entitled to suspend any Membership Accounts or Evaluation Accounts that the client may hold and suspend any profit split payments from such accounts to the client. If the client makes a chargeback claim, SteponeFX shall be entitled to recover from the client any amounts paid by SteponeFX to the client in respect of any Membership Accounts or Evaluation Accounts the client may hold, including but not limited to any profit split payments. If the client makes a chargeback claim whether successful or not, the client expressly agrees to pay for all costs incurred by SteponeFX in respect of defending such chargeback claims, including but not limited to all legal fees.

Changes to this Policy

We reserve the right to update or change this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. By using SteponeFX services, the client agrees to abide by this Refund Policy. Please contact our Customer Support team with all questions regarding this Refund Policy.